As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UW Libraries is one of the largest and most innovative libraries in North America with extensive collections in print, electronic, and other formats. Providing services to three campuses, the UW Libraries also plays a significant leadership role regionally and throughout the profession. The UW Libraries is recognized for its excellent service, innovative learning and research spaces, collaborative approaches, extensive assessment efforts and diverse award-winning staff.
The UW Libraries has an outstanding opportunity for an Interlibrary Loan Borrowing Lead . The Interlibrary Loan Borrowing Lead is located in the Suzzallo and Allen Libraries and leads assigned staff and provides public service and technical duties with key focus on providing ILL and document services for the University Libraries. Duties:
Lead assigned personnel in the operations and support of the unit; Coordinates and assigns work to the student assistants using the job board; Assists in monitoring the work of student employees and adjusts work assignments to accommodate unit needs.
Lead the ILL Borrowing operations of ILL / DDS. Monitors work performed by student and staff to ensure the quality, consistency and timeliness. Provides feedback to supervisor for work improvements.
Assist with the consortia resource sharing operations of ILL / DDS. Monitors work performed by student and staff to ensure the quality, consistency and timeliness. Provides feedback to supervisor for work improvements.
Assist the Summit Technician; be the primary backup for routine Summit transactions, participate in meeting and conferences to keep up-to-date on Summit; Assist in training of Staff and students on Summit procedures.
Verify citations using bibliographies, indexes, catalog systems, and other print, non-print or automated resources. Performs complex bibliographic work to correct incomplete or inaccurate citations. Refers difficult problems to supervisor.
Verify and maintain patron records in ILLiad using ALMA, Ezproxy and University of Washington Directories. Interprets and explains ILL / DDS procedures, policies and fees to patrons and staff. Participates in testing and implementing new or upgraded programs, systems, or technology related to ILL /DDS. Recommends changes and improvements of workflows or procedures.
Traces handling of requests to promote client satisfaction. Addresses user inquiries and resolves reported problems when possible.
Updates staff-web with new procedures. Edits web-pages as needed.
Determines copyright status of requests; Collects and collates required data for the annual reporting to the Copyright Clearance Center.
Responds appropriately to emergency rush requests.
Provides excellent customer service to ILL patrons by phone or email as part of regular departmental duties.
Understands and abides by the Libraries Personal Communication Responsibilities. Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events.
Assists with special projects as requested
High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level OR equivalent education/experience.
Demonstrated ability to work concurrently on multiple projects.
Demonstrated evidence of excellent interpersonal skills in working with staff and clients.
Experience using MS Windows computers.
Demonstrated evidence of ability to work under pressure.
Experience in interlibrary loan (OCLC and DOCLINE Interlibrary Loan). Familiarity with ILLiad, BSCAN, DOCLINE, ALMA / Primo, NRE.
Keyboarding ability of 40 wpm minimum.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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