The Maintenance Services Coordinator is the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. Urgent or emergency requests are dispatched by two-way radio and all requests, including routine maintenance and support requests, are recorded in a computerized maintenance management system (CMMS) for electronic distribution. The Maintenance Services Coordinator will also use the CMMS to maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position is also tasked with tracking and adding asset information for equipment, including specifications. In addition, the Maintenance Services Coordinator handles posting quarterly fire alarm testing announcements as well as generating reports for campus gas billing. This position reports to the Information Systems Manager.
Essential Job Functions
Receive and record approximately 15,000 of annual maintenance service and event requests via phone, email, and in-person.
Prioritize work requests via Windows-based software for distribution to maintenance shops.
Use two-way radio to notify shops and coordinate work requests.
Generate preventative maintenance requests for 8 maintenance shops.
Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes.
Generate and distribute approximately $700,000 of annual billing for chargeable work completed, and perform monthly reconciliation of this account.
Is a contact for Plant Operations involvement in special events, including Orientation, Commencement, Homecoming, and the Spring Fair.
Attend meetings with shops and directors of Plant Operations and working as the point of contact for preventative maintenance specifications entry and status changes.
Review completed work orders for PMs to make sure the information provided from the technicians and shops are entered into specifications and assets promptly before closing.
Generate Campus mailings and announcements, including utility annual shop notices, and requests for information.
Maintains up to date contact lists for all buildings.
Work with Shop Supervisors to generate key performance indicating reports in the CMMS.
Generate work requests for database scheduler, Clockworks.
Assign technicians from HVAC and Plumbing Shops to tickets according to their zones.
Tracks asset information for preventative maintenance work for shops repairs, renovations and preventative maintenance.
Updates Facilities calendar of events for the Homewood Campus for notifying and reminding shops.
Generate monthly gas billing spreadsheets for Homewood Campus and report them to finance department.
Work with Finance and Carrol Fuel to confirm invoices to the company's website, so that it can be approved for payment.
Review weekly error reports for billable work orders and make sure the requestor for the ticket is contacted to retrieve correct information for payment.
This position requires a High School Diploma. The incumbent must have a minimum of 3 years customer service experience. Prior experience in an academic setting and a college is preferred. The Maintenance Services Coordinator is a required-attendance position.
Special Knowledge and Skills
Must be computer literate and able to learn new software quickly
Must be able to establish and maintain effective working relationships with supervisors
Employees and a diverse group of University customers.
Must be able to remain in a stationary position for extended periods of time.
Ability to operate a computer and other equipment on a frequent basis.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.
Founded in 1978 by electronics technicians, ETA® International is a not-for-profit 501(c) 6 association whose mission is to represent and support the technical professional.
ETA aligns with ISO 17024 standards, vocational and education curriculums, and businesses’ resource initiatives through certification programs, conferences, speaking engagements, books, and other publications. Download ETA's Certification Booklet to see how ETA can help your career, business, or school.
Members can access the Members Only area for current and past issues of The High-Tech News, practice exams, and other member benefits. Certification Administrators can also download forms, order exams, and review exam information.
Career Resource Center
Mobilize your success with ETA’s Career Resource Center (CRC). We offer employers and job seekers a way to connect professionals with the most in-demand careers available. Resume and job postings are FREE.