Cox Communications is searching for a Network Operations Support Technician who will maintain and repair plant systems, equipment and components involved in signal processing, amplification and transmission.
Primary Responsibilities and Essential Functions:
Provides break/fix, service modifications, activation, change or decommission (MACD) OF Core, Edge and Transport network elements for both Residential and Cox Business assets.
Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference and equipment failures.
Maintains software within MTC including but not limited to backups, generic releases, and software upgrades.
Remotely installs, repairs and maintains equipment placed on towers (e.g. microwave transmission).
Performs proactive network status checks as part of normal surveillance activities, ensuring optimum performance of the network.
Assists installation/service technicians encountering problems at customer’s site to determine reasons for failures.
Supports implementation of new services, systems, applications and architectures with evaluation, testing, and support documentation.
Partners with change management for impact identification, network validation, and execution of support activities.
Opens, tracks, executes, and resolves escalated trouble tickets related to trouble conditions on network platforms. Provides on-site and/or remote technical support.
Operates to meet network reliability and availability metrics set forth by Cox Standards.
Apply code upgrades, applications, maintain, upgrade and configure network equipment, and troubleshoot.
Ensures compliance with FCC (EAS).
Tests and evaluates Network systems to eliminate problems and make improvements
Escalates Network problems to appropriate vendors and/or boundary partners in accordance with department standards
Assists with researching, planning and preparing operations support technical documents similar to comprehensive manuals; reads network diagrams.
High School Diploma, GED or related experience
1 year of experience in related field (e.g. technical support, installation, maintenance)
Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies
Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
Valid local State Driver’s License and driving record that meets Cox standards
AA/AS degree or Technical Certification in related discipline desired (computer science, engineering, electronics)
1 year of experience in provisioning and troubleshooting layer II and III networks
Technical support experience; testing and test equipment
Experience in telecommunications industry desired
About Cox Communications Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Organization: Cox Communications, Inc. Primary Location: US-CA-Foothill Ranch-27121 Towne Centre Dr Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: Yes, 5 % of the Time Schedule: Full-time
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and... data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
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